Returning Harpenne products
If You change Your mind and You let us know within 14 days.
If you are living in the United Kingdom or in the European Union, You have the right to cancel Your order for no reason within 14 days from the date when the order is delivered to You (when you choose a HubBox collection point, it will be calculated from the day when the order is ready for collection from You). If Your discretionary return is not made within 14 days, We may still accept it (provided that the products are returned within 30 days from the date when they were delivered to You), in which case You will receive a Harpenne gift card as Your refund.
Harpenne products can only be returned if the tag has not been removed and if they have not been used. You can certainly try on Your products but please avoid removing labels, applying make-up, staining or walk on uneven or unclean surfaces as We may not be able to accept Your return or We may deduct from the applicable refund an amount reflecting the diminished value of the products caused by unnecessary handling by You.
If the products are defective
If You discover that Your products are faulty, We will refund Your purchase if the products are returned to Us within 30 days from the date of delivery. If Your return is not made within 30 days, We will try to replace or repair the products (provided that the products are returned within 6 months from the date when they were delivered to You). If this is not possible, You will receive a Harpenne gift card as Your refund.
To learn how to return Your Order visit our FAQs page.
We offer two free returns methods. For those who wish to return their items for a refund please ensure you send your items back within 14 days of receipt.
- Hermes Parcelshops - we've partnered with Hermes and thousands of retailers to allow a local, usually late-night solution to ensure you can get your returns sorted when you want. Log onto www.myhermes.co.uk to find your nearest store.
- Royal Mail - just click here to generate your free returns label and take it to your local Post Office.
Please allow up to 14 days for your refund to be processed after sending back, before contacting our customer services.